Privacy Policy

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, date of birth, emergency contact details, and identification documents.

  • NDIS-Related Information: NDIS number, funding details, support needs, and service agreements.

  • Health Information: Relevant medical or disability-related information required to provide Supported Disability Accommodation (SDA).

  • Financial Information: Billing details, payment information, and related records.

  • Website & Marketing Information: When you visit our website, we may collect cookies, IP addresses, and browsing activity for analytics and advertising purposes.

How We Collect Information

We collect information:

  • Directly from you (in person, phone, email, or online forms).

  • From your family members, support coordinators, or SIL providers (with consent).

  • From third parties such as the NDIS, healthcare providers, or government agencies, where necessary and authorised.

  • Automatically through our website or digital platforms.

Why We Collect Your Information

We use your information to:

  • Provide and manage Supported Disability Accommodation services.

  • Comply with legal and NDIS obligations.

  • Communicate with you about services, updates, and support.

  • Process payments and manage accounts.

  • Improve our services, website functionality, and marketing efforts.

Disclosure of Information

We may disclose your personal information to:

  • NDIS, support coordinators, and relevant service providers (with consent or as required).

  • Medical professionals, in case of emergency.

  • Financial institutions for payment processing.

  • Legal and regulatory authorities, if required by law.

  • IT and cloud service providers that securely store our data.

We do not sell or rent personal information to third parties.

Data Security

We take all reasonable steps to protect your personal information from:

  • Misuse, interference, and loss.

  • Unauthorised access, modification, or disclosure.

This includes secure electronic storage, password protection, restricted staff access, and compliance with cybersecurity standards.

Access and Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe in accordance with the APPs.

Website and Cookies

Our website may use cookies and analytics tools to:

  • Improve site functionality.

  • Tailor advertising through platforms such as Meta Ads and Google Ads.
    You can disable cookies in your browser settings, but some features may not function properly.

Overseas Disclosure

We generally do not share your information outside Australia. If it becomes necessary, we will take reasonable steps to ensure compliance with privacy laws.

Complaints

If you have a privacy concern, please contact us at:
Homely Housing Pty Ltd
Email: dane@homelyhousing.com.au
Phone: 0466 990 513

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.